Version: 26 August 2026 Rev. 3183

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

Start of the withdrawal period

For contracts for the delivery of goods, the withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods.

If you have ordered several goods as part of a single order and they are delivered separately, the withdrawal period begins on the day on which you, or a third party named by you who is not the carrier, take possession of the last item. If goods are delivered in several partial shipments or pieces, the withdrawal period begins when the last partial shipment or the last piece is received.

For contracts for the supply of digital content that is not supplied on a tangible medium, the withdrawal period is fourteen days from the day the contract is concluded.

Exercising the right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement, for example a letter sent by post or an email:

BYTSCH Technology UG (haftungsbeschränkt)
Geestbogen 16
24941 Flensburg
Germany
Phone: +49 461 50 56 581
Email: contact@feelplex.de

You may use the model withdrawal form set out below, but it is not obligatory.

You can also exercise your right of withdrawal online using our withdrawal function at https://feelplex.de/en/withdrawal. If you use this online function, we will promptly send you an acknowledgement of receipt on a durable medium, in particular by email, containing information on the content of your withdrawal declaration and the date and time it was received.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Early expiry of the right of withdrawal for digital content

For a contract for the supply of digital content that is not supplied on a tangible medium and for which you pay a price, the right of withdrawal expires before the end of the fourteen-day withdrawal period if

1. Feelplex has begun performance of the contract,
2. you have expressly consented to Feelplex beginning performance before the withdrawal period expires,
3. you have acknowledged that, by giving this consent, you lose your right of withdrawal once performance begins, and
4. Feelplex has provided you with the confirmation of the contract required by law.

If these requirements are not met, your statutory right of withdrawal remains unaffected.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Additionally for goods:

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back the goods or hand them over to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

For digital content:

If a contract for digital content is effectively withdrawn, you may not continue to use the digital content or make it available to third parties after the contract has ended. Feelplex is entitled to prevent further use in accordance with the applicable statutory provisions.

Voluntary digital extras supplied with physical goods:

A voluntary digital extra supplied with physical goods at no additional charge, in particular a sound extra supplied with a postcard, does not restrict the statutory right of withdrawal in relation to the physical goods.