• Hear the world the way it really sounds. Real moments.
Language
English
Close
Menu
Account
Language
English
Cart 0 Cart
  • Home
  • Terms & Conditions

AGB

General Terms and Conditions

Version 26.08.2026 Rev. 3183

§ 1 Scope, Provider and Subject Matter of Contracts

(1) These General Terms and Conditions ("GTC") apply to contracts concluded via the website www.feelplex.de and to the products and services offered there under the name Feelplex between

BYTSCH Technology UG (haftungsbeschränkt)
Geestbogen 16
24941 Flensburg
Germany
Registry court: Local Court of Flensburg
Commercial Register: HRB 10517 FL
Phone: +49 461 50 56 581
Email: contact@feelplex.de

hereinafter referred to as "Feelplex" or the "Provider",

and its customers.

(2) Feelplex offers in particular the following types of products and services:

  1. digital content, in particular audio and sound recordings, photographs, Sound Journeys and comparable digital media content. Where provided for in the respective offer, this may include supplementary descriptions, images, location information, maps or route information;
  2. physical goods, in particular postcards and other physical products offered by Feelplex;
  3. offers with digital components, where the respective product description expressly states that digital content or digital access forms part of the contractually owed performance.

Voluntary digital extras provided with physical goods without a separate charge become part of the contractually owed performance only where this is expressly stated in the respective offer. Section 6 of these GTC additionally applies to voluntary digital extras.

The specific characteristics and scope of the respective offer are determined by the product description applicable at the time of the order.

(3) Feelplex itself is the provider and contracting party in relation to the products and services offered through Feelplex. In particular, Feelplex does not operate a marketplace on which third parties can upload their own media content and offer it to customers as sellers or licensors.

(4) Where digital content is offered, Feelplex holds the copyrights, related rights, rights of use or other legal authorisations required to offer and license such content. By purchasing or otherwise accessing digital content, the customer does not acquire any copyright, related right or other exclusive right in that content. The customer receives only the rights of use arising from the respective offer and the applicable licence terms.

(5) These GTC apply both to Consumers and to Entrepreneurs, unless individual provisions expressly distinguish between these customer groups.

A Consumer is a natural person who enters into a legal transaction for purposes that are predominantly outside that person's trade, business or independent professional activity.

An Entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into the contract, acts in the exercise of that person's trade, business or independent professional activity.

(6) Special licence terms may additionally apply to digital content. Special product- or service-specific terms may also apply to individual products or services. Such supplementary terms will be made available to the customer before the contract is concluded.

Where these GTC conflict with special product-specific terms or licence terms with regard to the use or performance specifically governed by those terms, the more specific terms take precedence for that area. In all other respects, these GTC apply.

(7) Deviating general terms and conditions, purchasing terms or contractual terms of an Entrepreneur become part of the contract only if Feelplex has expressly agreed to their application.

(8) Individual agreements between Feelplex and the customer as well as mandatory statutory provisions remain unaffected by these GTC.

§ 2 Conclusion of Contract, Ordering Process and Contract Language

(1) The presentation of products and services on www.feelplex.de does not generally constitute a legally binding offer by Feelplex, but an invitation to the customer to place an order.

(2) The customer may select the desired products or services and place them in the shopping cart. Before submitting the order, the customer is given the opportunity to review the order details, identify and correct input errors, remove products from the shopping cart or cancel the order.

For contracts involving payment, immediately before the order is submitted the customer is shown, in particular, the essential characteristics of the selected products or services, the total price including applicable taxes and, where applicable, any additional shipping, delivery or other costs.

(3) By activating the order button that is clearly labelled as creating an obligation to pay, the customer submits a binding offer to conclude a contract for the products and services contained in the shopping cart.

(4) Feelplex confirms receipt of the order without undue delay by electronic means. An automatically generated acknowledgement of receipt initially documents only that the order has been received and does not in itself constitute acceptance of the customer's offer unless the confirmation expressly states otherwise.

(5) Feelplex may accept the customer's contractual offer in particular by

  1. an express order or contract confirmation,
  2. providing or activating the ordered digital content,
  3. sending a download, access or activation link intended for use, or
  4. in the case of physical goods, dispatching the goods or sending a corresponding dispatch confirmation.

The contract is concluded upon the first of these acts of acceptance to occur.

If Feelplex is unable to accept an order, the customer will be informed. Any payments already received will in that case be refunded in accordance with the statutory provisions.

(6) Feelplex stores the order and contract data required for processing the contract in accordance with the statutory requirements.

The order data are transmitted to the customer electronically after conclusion of the contract. Where the customer uses a customer account, order data made available there may also be viewed through the customer account. Permanent online access to the complete contract text via the website is not promised unless Feelplex expressly provides such a function.

After conclusion of the contract, Consumers receive a contract confirmation on a durable medium, in particular by email, within the period required by law. In accordance with the statutory requirements, this confirmation contains or records the contractual information and terms applicable to the respective contract.

(7) Where, at the Consumer's express request, the provision of digital content is to begin before expiry of the statutory withdrawal period, Feelplex obtains, before provision begins, the Consumer's express consent required by law and the Consumer's acknowledgement that the right of withdrawal expires when performance of the contract begins.

These declarations are recorded in the contract confirmation in accordance with the statutory requirements.

Further details are set out in the Withdrawal Instructions and in Section 7 of these GTC.

(8) Contracts may generally be concluded in German and English. The version relevant to the respective contract is the language version made available to the customer during the selected ordering process and incorporated into the contract.

§ 3 Prices, Payment Terms and Invoices

(1) The prices stated on www.feelplex.de for the respective product or service at the time of the order apply.

For Consumers, prices are stated as total prices including the applicable statutory value added tax and other price components.

(2) Additional shipping or delivery costs may apply to physical goods. Their amount is shown to the customer before the order is submitted.

No shipping costs apply to digital content unless expressly stated otherwise in the respective offer.

(3) Payment is made in accordance with the payment method selected during the ordering process. The time and processing of payment are governed by the selected payment method and the conditions communicated for that payment method during the ordering process.

The payment methods available to the customer are displayed during the respective ordering process. Feelplex is not obliged to offer particular payment methods on a permanent basis.

(4) Where payment is processed through a payment service provider, the processing of the payment may additionally be subject to the terms of the payment service selected by the customer. The customer's statutory and contractual rights against Feelplex remain unaffected.

(5) Feelplex does not charge separate fees for the use of a means of payment where such fees are prohibited by law. Any permissible additional costs will be expressly shown to the customer before the order is submitted.

(6) If a payment cannot be executed for reasons for which the customer is responsible, or if a duly collected or authorised payment is reversed without justification, Feelplex may claim reimbursement of the costs actually incurred and necessary as a result, to the extent permitted by law. The customer remains entitled to prove that no costs or substantially lower costs were incurred.

Further statutory claims remain unaffected.

(7) In the event of late payment, the statutory provisions apply.

(8) Invoices may be made available to the customer electronically, in particular by email or through the customer account, unless statutory provisions require a different form.

(9) Price changes made after conclusion of the contract do not affect contracts already concluded.

Time-limited promotional discounts, vouchers or other price reductions apply only in accordance with the conditions specified for them. There is no entitlement to future or retroactive application of a price reduction unless expressly agreed otherwise.

§ 4 Provision of Digital Content

(1) Digital content is provided in the form described in the respective offer. Provision may in particular take place by

  1. providing a file for download,
  2. providing a download link,
  3. activation within a customer account,
  4. providing an access or activation code,
  5. streaming or other online access, or
  6. a combination of the above methods of provision.

The form of provision applicable to the respective product is determined by the product description and the information provided during the ordering process.

(2) Unless a different time of provision has expressly been agreed for a digital product, Feelplex provides the digital product without undue delay after conclusion of the contract.

If a different time or period of provision is stated for a particular product, provision will take place at the agreed time or within the agreed period.

(3) Digital content intended for download is deemed to have been provided once the content itself or suitable means of accessing or downloading the content have been made available to the customer.

The statutory provisions governing the provision of digital products remain unaffected.

(4) Where the use of digital content requires a customer account, an individual access link, an activation code or comparable access authorisation, such access is intended exclusively for the use provided for in the respective offer and the applicable licence terms.

The customer must protect personal access credentials and activation information not intended for onward disclosure against unauthorised access by third parties.

(5) For digital content offered for permanent download, once the content has been provided the customer is responsible for appropriately storing and backing up the downloaded file within the customer's own digital environment.

This does not restrict Feelplex's statutory obligations regarding proper provision, remedy of defects or the provision of required updates.

Where Feelplex additionally enables a further download through a customer account or download link, this constitutes an obligation to provide access for an unlimited period only if this has been expressly agreed.

(6) Certain technical requirements may be necessary to use digital products, in particular an internet connection and suitable hardware and software.

The essential known requirements relating to format, functionality, compatibility or interoperability are communicated to the customer, where relevant to use, in the respective offer or before conclusion of the contract.

Feelplex does not warrant that a digital product can be used with every conceivable device, operating-system, software or browser configuration. The statutory requirements concerning conformity of the digital product remain unaffected.

(7) Where Feelplex provides digital content for a specified period, the duration of access is stated in the respective offer.

During an agreed period of provision, Feelplex provides the contractually owed performance in accordance with the statutory provisions.

(8) Where updates, including security updates, are required by law to maintain conformity of a digital product, Feelplex provides such updates to the extent required by law and informs the customer accordingly.

Feelplex is obliged to add new functions or content to a digital product only where this has been expressly agreed.

(9) Sound Journeys and comparable location-based digital media offerings are provided in the digital form described in each case. Where supplementary images, texts, location details, map information, route information or individual sound stations form part of the offer, their scope is determined by the respective product description.

The provision of a Sound Journey does not include the actual conduct of a trip, hike, guided tour, transport service or other on-site service unless such a service is expressly offered separately.

Unless expressly stated otherwise, location, map and route information does not constitute continuously updated real-time information on current trail or route conditions, closures, weather conditions or other local changes. Before using such information on site, current local notices, access rules and official requirements must be observed.

(10) If a digital product is not provided or is not provided properly, the customer is entitled to the statutory rights.

Mandatory statutory consumer rights are not restricted by the foregoing provisions.

§ 5 Delivery of Physical Goods

(1) Physical goods are delivered to the delivery address specified by the customer during the ordering process unless otherwise agreed.

Available delivery areas, shipping methods and any delivery restrictions are stated in the respective offer or, at the latest, during the ordering process.

(2) The delivery time applicable to a product is stated in the respective product description or in the information provided during the ordering process.

Unless a specific delivery time has been agreed with a Consumer, the goods will be handed over in accordance with the statutory provisions, no later than 30 days after conclusion of the contract.

(3) If a stated delivery period begins only after receipt of payment, this will be indicated in the respective offer or during the ordering process. Where advance payment has been agreed, the delivery period begins, unless otherwise stated, after receipt of payment.

(4) Where several goods are ordered as part of one order, Feelplex may make partial deliveries where this is reasonable for the customer.

The customer will not incur additional shipping costs as a result of partial deliveries initiated by Feelplex unless such costs were expressly agreed in advance.

(5) If delivery is not possible because the customer has provided an incorrect or incomplete delivery address or for another reason for which the customer is responsible, and the goods are returned to Feelplex, Feelplex may charge the costs actually required for renewed shipment to the extent permitted by law.

This does not apply where the customer is not responsible for the unsuccessful delivery or where the customer was temporarily unable, through no fault of their own, to accept the offered performance.

(6) In relation to Consumers, the risk of accidental loss and accidental deterioration of the goods generally passes only when the goods are handed over to the Consumer or to a third party authorised by the Consumer to receive them.

If the Consumer independently commissions a carrier not previously designated by Feelplex to ship the goods, the statutory provisions governing the transfer of risk apply.

(7) In relation to Entrepreneurs, the statutory provisions governing the transfer of risk apply.

(8) If, exceptionally, an ordered product is permanently unavailable despite a contract having previously been duly concluded and Feelplex is not required by law to perform, the customer will be informed without undue delay.

Payments already received for the unperformed service will be refunded without undue delay.

The customer's statutory rights remain unaffected.

(9) Where, according to the respective product description, digital content or digital access is expressly part of a paid offer together with physical goods, the provisions of these GTC concerning digital content additionally apply to that digital component of the contract.

This does not apply to digital content or access expressly offered merely as a voluntary extra with physical goods and without a separate charge. Section 6 applies to such extras.

(10) The customer's statutory rights in the event of delayed delivery, non-delivery, loss or damage to the goods remain unaffected.

(11) The delivered goods remain the property of Feelplex until the agreed purchase price has been paid in full.

§ 6 Voluntary Digital Extras with Physical Goods

(1) Feelplex may voluntarily supplement physical goods, without a separate charge, with digital content or digital access options. This may in particular be provided by means of a QR code, link, activation code or comparable access option located on the goods.

(2) Where the respective product description expressly states that digital content or access is provided solely as a voluntary digital extra, the subject matter of the paid purchase is the physical good. No separate fee is charged for the digital extra.

(3) Unless expressly agreed otherwise, no specific period of availability is promised for a voluntary digital extra. Feelplex may in particular modify, technically adapt, temporarily interrupt or permanently discontinue such an extra.

(4) Where technical requirements are necessary to use the digital extra, in particular an internet connection, a suitable device or suitable software, their provision and continued functionality are outside Feelplex's area of responsibility. Mandatory statutory rights remain unaffected.

(5) If the purchase contract for the physical good is validly withdrawn, after the purchase contract has been unwound there is no entitlement to continued provision of a voluntary digital extra assigned to the product or individually to the customer.

Where an individual access option can technically be deactivated, Feelplex is entitled to deactivate it.

This does not restrict the statutory right of withdrawal in relation to the physical good.

(6) Where digital content or digital access is, exceptionally, expressly part of the paid contractual performance according to the product description, the provisions of these GTC applicable to that digital contractual component and the statutory provisions apply instead of the foregoing rules.

(7) Mandatory statutory consumer rights remain unaffected in all cases.

§ 7 Right of Withdrawal

(1) Consumers generally have a statutory right of withdrawal in distance contracts. Details concerning the conditions, time limits, consequences and exercise of the right of withdrawal are set out in Feelplex's applicable Withdrawal Instructions.

(2) For contracts concerning physical goods, the commencement and duration of the withdrawal period are governed by the statutory provisions.

(3) In contracts for the provision of digital content that is not supplied on a tangible medium, the right of withdrawal may expire before the end of the regular withdrawal period in accordance with the statutory provisions.

For paid digital content, this requires in particular that

  1. Feelplex has begun performance of the contract,
  2. the Consumer has expressly consented to Feelplex beginning performance of the contract before expiry of the withdrawal period,
  3. the Consumer has acknowledged being aware that the right of withdrawal is thereby lost when performance of the contract begins, and
  4. Feelplex has provided the Consumer with the contract confirmation required by law.

(4) The consent and acknowledgement required under paragraph 3 are obtained separately for the affected digital products before the order is completed.

(5) If the statutory requirements for early expiry of the right of withdrawal are not met, the Consumer's statutory right of withdrawal remains unaffected.

(6) The provision of a voluntary digital extra with physical goods in accordance with Section 6 does not result in the loss or restriction of any statutory right of withdrawal relating to the physical goods.

(7) Where Feelplex is legally required to provide an electronic withdrawal function on its online user interface, the Consumer may also exercise the right of withdrawal using that function. Other methods permitted by law for declaring withdrawal remain unaffected.

§ 8 Rights in Respect of Defects

(1) The statutory rights in respect of defects apply to physical goods.

(2) In relation to Consumers, the statutory provisions governing conformity and rights in the event of defects in digital products apply to digital content.

(3) Mandatory statutory rights in respect of defects are not restricted by these GTC.

(4) Information concerning the characteristics, formats, functions, compatibility, scope and other features of a product is determined by the product description applicable at the time the contract is concluded.

(5) In relation to Entrepreneurs, the statutory rights in respect of defects apply unless a valid differing agreement is made in these GTC.

§ 9 Rights of Use in Digital Content

(1) Digital content made available through Feelplex may in particular be protected by copyright, related rights or other rights.

(2) The acquisition of digital content does not transfer any copyright, related rights or other exclusive rights to the customer.

The customer receives only those rights of use arising from the licence selected or specified for the respective product and the applicable licence terms.

(3) Where Feelplex offers different licence models for digital content, in particular private, editorial or commercial rights of use, the licence acquired by the customer determines the permitted scope of use.

(4) Any onward transfer, assignment, sublicensing, making available to the public, reproduction or other use beyond the scope permitted by the licence acquired is prohibited unless otherwise permitted by law.

(5) Audio previews, previews, preview images and other preview content made accessible before purchase serve solely to enable review and presentation of the respective offer. Accessing them does not grant any further rights of use.

This applies in particular to complete audio previews that are technically protected or provided with a protective audio mask.

(6) Mandatory statutory rights of use and legally permitted limitations and exceptions to the respective protected rights remain unaffected.

§ 10 Liability

(1) Feelplex is liable without limitation in cases of intent and gross negligence and for damage arising from injury to life, body or health, where the statutory requirements are met.

(2) In the event of a slightly negligent breach of a material contractual obligation, Feelplex is liable only for loss that is typical for the contract and foreseeable at the time the contract was concluded. Material contractual obligations are obligations whose performance is essential to the proper performance of the contract and on compliance with which the customer may regularly rely.

(3) In all other respects, Feelplex's liability for loss caused by slight negligence is excluded to the extent permitted by law.

(4) The foregoing limitations of liability apply accordingly for the benefit of Feelplex's legal representatives and vicarious agents. Mandatory statutory liability remains unaffected.

§ 11 Alternative Dispute Resolution

(1) Feelplex is neither obliged nor willing to participate in dispute resolution proceedings before a consumer dispute resolution body.

(2) If a dispute arising from a consumer contract between Feelplex and a Consumer cannot be resolved, Feelplex will inform the Consumer, in accordance with the statutory requirements, of the competent consumer dispute resolution body and whether Feelplex is willing or obliged to participate in dispute resolution proceedings before that body.

§ 12 Applicable Law and Jurisdiction

(1) All contractual relationships between Feelplex and the customer are governed by the law of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

In relation to Consumers, this choice of law applies only insofar as it does not deprive the Consumer of the protection afforded by mandatory provisions of the country in which the Consumer has their habitual residence, to the extent that those provisions would apply under the applicable statutory rules in the absence of the choice of law.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising out of or in connection with the contractual relationship is, to the extent permitted by law, the registered office of Feelplex.

(3) Mandatory statutory rules on jurisdiction remain unaffected.

§ 13 Final Provisions

(1) The GTC applicable to the respective contract are those in the version that was effectively incorporated into the contract at the time the contract was concluded.

(2) Supplementary licence terms or special product- or service-specific terms become part of the contract only if they are made available to the customer before conclusion of the contract and are effectively incorporated into the contract.

(3) Individual agreements between Feelplex and the customer take precedence over these General Terms and Conditions.

(4) If individual provisions of these GTC are or become wholly or partly invalid or are not incorporated into the contract, the remainder of the contract remains effective. The statutory provisions apply in place of any invalid or non-incorporated provision.

Privacy declaration / Data Protection Statement

Translation into English. Original language is German. Version dated 25.06.2024 Rev. 2184

Welcome to our website and thank you for your interest in our company. We care about protecting your private information and would like to explain how we handle your personal data when you use our website and apps.

You will find the following explanations summarised in this data protection guideline:
    • As a company, we (“Feelplex”, “we” and “us”) adhere to the legal data protection regulations and appreciate our customers’ and visitors’ privacy. We believe it is important to protect the identity of our customers and to avoid using technical possibilities in such a way that our users’ personal data can be recorded or used for profiling. Even in the design of our online offer we consider “privacy by design” and the worst-case scenarios of a possible data leak, e.g. through hacking or the mandatory submission of customer data, and look for the best options for protecting our users’ identities.

    • Scope of application
      This data protection statement applies to all online offers on the “Feelplex” platform, including all apps (mobile apps, widgets, APIs, player and other services offered by Feelplex).

    • Definitions
      The following terms adopted from Article 4 of the GDPR are used in this data protection statement:

    • „Personal data“ means any information relating to an identified or identifiable person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

    • „Processing“ means any operation or set of operations which is performed on personal data or sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

    • „Restriction of processing“ means the marking of stored personal data with the aim of limiting their processing in the future.

    • „Profiling“ means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.

    • „Controller“ means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller of the specific criteria for its nomination may be provided for by Union or Member State law.

    • „Processor“ means a natural or legal person, public authority, agency or another body which processes personal data on behalf of the controller.

    • „Recipient“ means a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular inquiry in accordance with Union or Member State law shall not be regarded as recipients; the processing of such data by those public authorities shall be in compliance with the applicable data protection rules according to the purposes of processing.

    • „Third party“ means a natural or legal person, public authority, agency or other body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

    • „Consent“ of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

    • „International organisation“ means an organisation and its subordinate bodies governed by public international law, or any other body which is set up by, or on the basis of, an agreement by two or more countries.

    • Purposes of processing data
      • Presentation of online offers
      • Presentation of individual functions
      • Initiating contact and communication with users
      • Technical support and technical evaluation (e.g. availability of bandwidth)
      • Security measures
      • Marketing
    • Represented by CEO: Alexander Rommel
    • We duly refer to the legal basis of our data processing in all sections of this data protection statement. The following principles of the General Data Protection Regulations (GDPR) apply in any cases where a statement is provided without reference to the legal basis:

    • Article 6 (1) (a) and 7 GDPR
      Legitimacy of our consents

    • Article 6 (1) (b) GDPR
      Processing is necessary due to the pre/contractual obligation between us and the data subject
      Processing is necessary for the purpose of processing queries from the data subject to fulfil contractually agreed services

    • Article 6 (1) (c) GDPR
      Processing is necessary due to our legal obligations

    • Article 6 (1) (d) GDPR
      Processing is necessary due to the vital interests of the data subject

    • Article 6 (1) (e) GDPR
      Processing is necessary due to the public interest in completing a public-interest task

    • Article 6 (1) (f) GDPR
      Processing is necessary due to our legitimate interests
    • The presentation of our online services and the operation of our website takes place on the servers of a third-party provider, who bears responsibility for the hosting, server management, security measures and connection on our behalf based on our legitimate interest and in compliance with the corresponding guarantees in accordance with Article 28 GDPR.

    • Our hosting service provider and their servers are located in the EU or the European Economic Area.
    • You can visit our website without providing any personal information. Only information of a general nature will be stored in our server log files when you visit our website, such as:
      • name and URL of the file requested
      • data and time of access
      • data volume transmitted
      • IP address of the requesting computer
      • browser type
      • website from which you were referred (referrer URL)
      • user’s operating system and
      • provider from which request is received
    • This data is evaluated exclusively to ensure smooth operation of our platform and to improve our online offers and does not enable us to identify you as a person. This information is required for technical reasons and is processed based on our legitimate interest in accordance with Article 6 (1) (f) GDPR. The user does not have the option to object to this.

    • Access data is stored by us/our hosting provider in our log files exclusively for security reasons, e.g. to clear up any cases of misuse or attacks and for a maximum of 12 months after which time period it is deleted.
    • Upon registering you are able to log in, manage your existing data and view orders made in the shop with just your email address and password without having to provide contact details once again.
      Another benefit of registering is the unrestricted use of digital content provided on the platform and our online services pursuant to our Terms of use.

    • While registering, logging in and using our online offers we collect the following data:
      • title, first name, surname
      • date of birth
      • valid email address
      • password
      • IP address and point in time of user actions
      • name and URL of file called up
    • These data sets enable us
      • to identify you as a customer
      • to process your queries, commissions and orders
      • to invoice and correspond with you
      • to contact you and provide notifications regarding digital content you have provided (images, texts, sound and videos)
      • to technically maintain our platform
      • and to manage your online service orders in your user account
    • Registration requires that you consent to us processing this data and authorises us to collect this data during the registration process in accordance with Article 6 (1) (a) and (b) GDPR.
    • You can send us a commission or support ticket through your user account. The commissions or requests sent initially remain non-binding until you contractually agree to a certain service.

    • In addition to the information provided and the documents voluntarily sent with the commission form, we collect the following data:
      • IP address and point in time of user actions
    • When contracts are effectively concluded the following mandatory information is collected:
      • title, first name, surname
      • shipping and invoice address
      • email address and phone number
      • contract data (information about services agreed)
      • name of person to be contacted
      • and payment details (bank details, payment plan, etc.)
    • Personal data is exclusively processed to fulfil contractual obligations, to coordinate the offer with you precontractually and to invoice the corresponding fee.

    • We are legally required to store service contracts over the term of the contract and beyond to comply with legal retention obligations. The documents submitted are stored with your commission for the duration of your membership and made available for you to view in your user account.

    • Data submitted by you is processed in accordance with Article 6 (1) (b) GDPR for the purposes of fulfilling the contract and processing your requests.
    • You can submit reviews, opinions and even posts on our website, and when providing digital media content, you can add text descriptions and images. Please be aware, however, that this content is publicly available and the information contained within may not feature personal data under any circumstances. We are expressly not responsible or whatever information you make public. We are also not responsible for the consequences resulting from the use of this information. But you do have the option of contacting us to request the information is corrected or deleted.
    • We do not retain/store any user search histories, regardless of where your search takes place on our servers.
    • The majority of our online offer constitutes the provision of digital media content. We make this content available for sale, download and other services on our site in accordance with our Uploader's licence agreement

    • To make digital media content available we collect the following data:
      • IP address and point in time content is transmitted
      • name and metadata of data transmitted
      • purpose of use of content or type of availability (e.g. sale, donation or free download)
      • price, date of recording and location with geolocalisation of content
      • identification and description in text and image for content
      • information regarding recording equipment
      • comment text for internal communication (info for Feelplex)
      • services wanted for content (e.g. audio processing, translation, etc.)
    • When you upload your sound recording, you must provide the information above regarding your recording equipment in our upload form for media content. In order to facilitate providing information for new uploads, we offer a help function that can prefill certain fields (e.g. recording device used). The information shown in these fields is taken over from the last time you used the upload form.

    • The comments transmitted with the upload form are only used for internal communication and are not publicly available.

    • Along with your existing customer data, which you sent us during the registration process, we processing the following data in uploading digital content from you:
      • first and surname of the licensor
      • email address
    • We process the data named above in accordance with Article 6 (1) (b) GDPR in order to feature your content on our website for the requested purpose, calculate any fees, show you the status of your digital content in your user account and to inform you of any changes to the status of your digital content (e.g. deletion, sale, suspension). This information is stored in electronic form for the duration of your membership or the duration of the contract for individual media content and the duration of legal retention obligations.

    • When you cancel your contract or end your membership, the data is blocked and the content and other changes on the server are inaccessible.
    • You can order products for shipping, downloadable content and other services in our shop. If your order only contains products for shipping you can complete your purchase as a guest without having to register.

    • Your personal data is submitted voluntarily during the order process and transmitted to us. However, mandatory information must be supplied to complete the purchase contract. These are marked out for you during the order process.

    • For both a guest order and order with registration we collect the following personal data:
      • title, first name, surname
      • shipping and invoice address
      • email address and phone number
      • name of person to be contacted
      • and payment details (bank details, payment plan, etc.)
    • During the order you must consent to the processing of this personal data that is used solely to process the contract and your requests.

    • The legal basis is the conclusion and processing of a purchase contract in accordance with Article 6 (1) (b) GDPR.

    • Various payment providers are available to process payments and these can be selected during the order process. You will be forwarded to the payment provider where you can enter your details directly with the selected payment provider. The payment provider selected is the recipient of the information you provide. The connection to payment providers for processing the order is based on Article 6 (1) (b) GDPR.

    • Payments via PayPal or PayPal Plus are processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”). You can access PayPal’s data protection information by following the link below: https://www.paypal.com/en/webapps/mpp/ua/privacy-prev?locale.x=en_US

    • Your data is stored for the duration of the purchase contract and legal retention obligations.

    • The personal data collected in relation to the payment transaction is stored for the duration of the payment process.
    • If you have generated proceeds from the sale of media content provided by you and wish to have your credit paid out, you can request a payout in your user account.

    • The following information is mandatory to pay out credit:
      • first and surname
      • invoicing address
      • phone number
      • account holder (first and surname)
      • and bank details
    • The recipient of the payment, or holder of the bank account, must be identical to the holder of the Feelplex account. We must also ensure that the recipient of the invoice and the name of the person to receive the credit match. We will therefore use the existing data to check identities and use this for any follow-up communications for queries.

    • The legal basis for collecting and processing this data is based on Article 6 (1) (b) and (c) GDPR.

    • Your data will remain stored on the server until the requested payout has been successfully completed and entered into our accounts.

    • In accordance with tax and commerce regulations we reserve the right to retain your data until the legal retention obligations have expired. Data is regularly deleted following the end of this time period.
    • Our apps require access to:
      • •Location data (GPS and network based)
        Your location is required to optimally adapt search results to your position and to correctly display other location-dependent digital content in your location. These local results, information and content are displayed in a user-friendly manner, e.g. a map. Your location will never be transmitted without your consent.
      • Internet connection
        The services provided in our apps require an internet connection. This is technically necessary and forms the basis of the functions.
      • System status
        Individual function of our apps such as alarm clock, timer, player etc. will keep your device active, in and out of the stand-by mode, changing its status.
      • Photos/media/files
        The corresponding authorisation must be granted so that you can transmit content through our apps to Feelplex. Download and offline use of content is only possible with access to your storage location.
    • You have full control over authorisations granted to apps on your end device. Authorisation can be granted during installation of our apps and revoked in system settings. Our apps only use the authorisations granted for the purposes listed above.
    • If you subscribe to our newsletter, we will send you emails with advertising material, information on our services, products, customer opinions and new posts and possibly even press releases.

    • Registration is voluntary, with consent as outlined in Article 6 (1) (a) GDPR, which can be given during the registration process or through your user account.

    • We use the double-opt-in process for email newsletter subscription. You will receive an email asking you to confirm that you would like to receive newsletter mails. This enables us to ensure that the registration was intentional and not a mistake or due to the misuse of your email address.

    • During registration for the email newsletter we collect the following data:
      • IP address
      • data and time of the user action
    • Together with your existing customer data, which you will have shared with us during registration, we process the following data to complete the newsletter registration and enable delivery:
      • first and surname
      • email address
    • The legal basis for data processing, storage and logging is our legitimate interest in accordance with Article 6 (1) (f) GDPR.

    • You can unsubscribe from the newsletter at any time by either sending a message to the contact details below or by following a link in the newsletter. If you consent to receiving our newsletter, we reserve the right to send you news relating to Feelplex offers and related topics regularly per email in accordance with Article 6 (1) (f) GDPR and Section 7 (3) of the Law on Unfair Competition [Gesetz gegen den unlauteren Wettbewerb (UWG)].
    • If you have any questions regarding the functions of the Feelplex platform, or wish to contact us for any other reason you can contact us via:
      • email
      • phone
      • fax
      • contact form
      • problem notification form
      • social media
    • Regardless of how you contact us, personal data such as the following may be collected:
      • first and surname
      • email address to determine the source of the request and for further communication
      • IP address
      • data and time of the request
      • name and URL of the digital content concerned
      • information provided in the text box from the person contacting us
    • Data collection is very important to us as it allows us to answer your queries and fulfil our duties in accordance with Article 6 (1) (b) GDPR (contractual obligations) and to safeguard our legitimate interests in accordance with Article 6 (1) (f) GDPR.

    • Data is exclusively submitted on a voluntary basis. Personal data is only processed in order to contact people, in accordance with Article 6 (1) (a) GDPR.

    • Our users’ data is protected, not made public or discoverable via search engines.

    • Access to your user account is protected by password.

    • Access to personal information is restricted and only certain staff who explicitly require this information have access to it. Everybody who processes data on our behalf (including our staff) must sign a confidentiality agreement to protect our users.

    • In accordance with Article 28 GDPR, external contract processors act exclusively on the basis of a contract processing agreement.

    • Your visit to our website is encrypted using the latest SSL technology.

    • We synchronise data and back up our existing data base at regular intervals. We safeguard our data from unauthorised access and use through the constant synchronisation and DNA checks of our file systems.

    • If data is processed on our behalf by a contract processor or a third party (e.g. hosting provider), processing will only be performed under sufficient guarantees and compliance with legal permission (e.g. payment service providers for contract fulfilment pursuant to Article 6 (1) (b) GDPR) or based on our legitimate interest.

    • Processing performed by a contract processor is based on an agreement (contract processing agreement) in accordance with Article 28 GDPR.

    • Where necessary for the delivery of goods, we will pass your personal data on to the shipping company hired for delivery in order to fulfil our contract.

    • Depending on which payment service provider you select during the order process, we will pass on the payment data collected to process payments to the credit institute tasked with performing the transaction, or, where necessary, payment service providers hired by us or payment services selected. Certain payment service providers also collect this data themselves if you set up an account with them. In this case you have to provide the payment service provider with your log in data during the order process, and the data protection statement of the payment service provider then applies.

    • We transmit your data to our tax advisor/auditor to fulfil administration tasks. This is based on Article 6 (1) (c) and (f) GDPR.

    • We or our contract processors will look at customer data in the case of problem notifications, support requests or update or maintenance work on the system or parts of the system, e.g. to rectify errors.

    • If functions are deployed on our website that are offered/managed by contracted service providers, you will be informed separately and given details regarding the purpose and justification of transmitting your data to service providers and duration of the storage.

    • Every type of transmission to a third country (i.e. outside of the European Union or the European Economic Area) or an international organisation occurs exclusively under confidentiality agreements. This provides a guarantee that your data will be treated confidentially and only used for authorised purposes.

    • Once your contract has been fully processed or your customer account/membership is deleted/terminated, your data is blocked for further processing and following the end of the tax and commercial retention periods, deleted in accordance with the applicable Terms of use unless you have specifically consented to the further use of your data or we reserve the right to use the data beyond this and it is legally permissible as outlined below.

    • You can delete your customer/member account or individual media content at any time by sending a message to the contact provided below or using the function for this in the customer account.

    • When you delete your customer/member account additional conditions from the Terms of use. apply.

    • Personal data submitted when you contact us is automatically deleted from our servers once the query has been dealt with, unless they are subject to legal archiving obligations.

    • Our customers can view and amend personal data at any time through their user account.

    • You have the right to receive information free of charge in accordance with Article 15 GDPR regarding the data we store about you, as well as the right to have data corrected where necessary pursuant to Article 16 GDPR, blocking pursuant to Article 18 GDPR or deletion of this data pursuant to Article 17 GDPR.

    • You can object to your data being processed at any time pursuant to Article 21 GDPR. If you make use of your right to object, none of your data will be processed any more, unless it is necessary for assertion, legal defence or to fulfil other legal obligations.

    • The right to collect and process your data based on consent granted in accordance with Article 7 (3) GDPR and can be withdrawn at any time.

    • You have the right to make a complaint to the regulatory authorities in accordance with Article 77 GDPR.

    • Our website does not use any plugins to analyse or track your data.

    • We process and analyse the existing data of our customers, contracts, queries and other business transactions for the purposes of evaluation, management and improvement of our operation based on our legitimate interest pursuant to Article 6 (1) (f) GDPR.

    • We use cookies on a number of our web pages in order to make the appearance and use of our website more attractive and to provide certain functions. Cookies are text files that are stored on your end device.

    • Some of the cookies that we are use are deleted at the end of the browser session (when you close your browser). These are called session cookies. Other cookies remain on your end device and enable us to recognise your browser when you visit our website (persistent cookies).

    • The legal basis for the use of cookies for analysis purposes is outlined in Article 6 (1) (a) GDPR.

    • We use cookies to make our website more user friendly, to ensure the quality of the pages and to recognise the browser after it changes to another page. The use of cookies is especially necessary for logging in and the shopping cart and streaming functions, and is based on Article 6 (1) (f) GDPR.

    • When you visit our website you will be informed that we use cookies and you will receive a link to this data protection statement. If you do not wish to accept cookies you will be asked to change the settings in your browser so that you are informed about the placement of cookies and can decide whether to accept them on an individual basis, in certain cases or reject generally. If you reject the use of cookies, the functionality of our website may be restricted.

    • Cookies are stored on your computer and can be deleted at any time. You can use the settings in your browser to deactivate storage altogether or to restrict storage and force deletion automatically.

    • Below is some information on how to change the cookie settings in your browser:

    • Internet Explorer™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

    • Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

    • Firefox™ https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

    • Safari™: https://www.apple.com/legal/privacy/en-ww/cookies/

    • Opera™ : https://help.opera.com/en/latest/web-preferences/#cookies

    • We do not use any social media plugins on our site.

    • We use location data from your end device to present our location-dependent products. Location data is transferred to the map available (e.g. Google maps, Apple maps) using an interface (API). Your location can also be transmitted with your consent (usually dependent on the settings on your end device). Your IP address is used in addition to your location data. Please be aware that the data collected is assigned to your user account if you use the map function when logged into your Google user account. You can withdraw your consent at any time by disabling location transmission. If you do not wish to have location data collected from your end device please disable location data transmission on your end device. Our apps do not collect or transmit location data without your consent.

    • For map functions we use the services of external provider “Google Maps”, based at Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

    • Data processing is therefore done in a third country (Google Maps in the USA). You can find their data protection statement by following this link: https://www.google.com/policies/privacy/ and terms of use for Google Maps/Google Earth: https://www.google.com/intl/en_US/help/terms_maps.html

    • The use of maps on our website and our apps is necessary as our offer contains location-dependent content and thus means we have a legitimate interest in the correct representation of our online offer in accordance with Section 6 (1) (f) GDPR.

    • We reserve the right to check for necessary changes, amend and, where necessary, add to this data protection statement to keep it up to date and to comply with current legal requirements.
    • Please contact us directly using the information provided in our legal notice if you have any questions regarding the collection, processing or use of your personal data, for information, your rights, suspension or deletion of data or the withdrawal of consent granted or objection to a certain type of data processing. Imprint.

Right of Withdrawal

Version: 26 August 2026 Rev. 3183

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

Start of the withdrawal period

For contracts for the delivery of goods, the withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods.

If you have ordered several goods as part of a single order and they are delivered separately, the withdrawal period begins on the day on which you, or a third party named by you who is not the carrier, take possession of the last item. If goods are delivered in several partial shipments or pieces, the withdrawal period begins when the last partial shipment or the last piece is received.

For contracts for the supply of digital content that is not supplied on a tangible medium, the withdrawal period is fourteen days from the day the contract is concluded.

Exercising the right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement, for example a letter sent by post or an email:

BYTSCH Technology UG (haftungsbeschränkt)
Geestbogen 16
24941 Flensburg
Germany
Phone: +49 461 50 56 581
Email: contact@feelplex.de

You may use the model withdrawal form set out below, but it is not obligatory.

You can also exercise your right of withdrawal online using our withdrawal function at https://feelplex.de/en/withdrawal. If you use this online function, we will promptly send you an acknowledgement of receipt on a durable medium, in particular by email, containing information on the content of your withdrawal declaration and the date and time it was received.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Early expiry of the right of withdrawal for digital content

For a contract for the supply of digital content that is not supplied on a tangible medium and for which you pay a price, the right of withdrawal expires before the end of the fourteen-day withdrawal period if

  1. Feelplex has begun performance of the contract,
  2. you have expressly consented to Feelplex beginning performance before the withdrawal period expires,
  3. you have acknowledged that, by giving this consent, you lose your right of withdrawal once performance begins, and
  4. Feelplex has provided you with the confirmation of the contract required by law.

If these requirements are not met, your statutory right of withdrawal remains unaffected.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Additionally for goods:

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back the goods or hand them over to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

For digital content:

If a contract for digital content is effectively withdrawn, you may not continue to use the digital content or make it available to third parties after the contract has ended. Feelplex is entitled to prevent further use in accordance with the applicable statutory provisions.

Voluntary digital extras supplied with physical goods:

A voluntary digital extra supplied with physical goods at no additional charge, in particular a sound extra supplied with a postcard, does not restrict the statutory right of withdrawal in relation to the physical goods.

Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

– To:

BYTSCH Technology UG (haftungsbeschränkt)
Geestbogen 16
24941 Flensburg
Germany
Email: contact@feelplex.de

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date

(*) Delete as appropriate.

Imprint

BYTSCH Technology UG (haftungsbeschränkt)
Geestbogen 16
24941 Flensburg
Germany

Telephone: +49 461 50 56 58 1
Fax: +49 461 50 56 58 0
Web: www.feelplex.de
E-Mail: infonospamplease@nospampleasefeelplex.de

CEO: Dipl. Ing. Alexander Rommel
Owner: Dipl. Ing. Alexander Rommel

Responsible according to § 5 TMG:

Responsible for content: BYTSCH Technology UG (haftungsbeschränkt)
Responsible for content address: BYTSCH Technology UG (haftungsbeschränkt), Geestbogen 16, D-24941 Flensburg

Register Court: Amtsgericht Flensburg
Register Number: HRB 10517 FL

Financial office: Finanzamt Flensburg
VAT-ID: DE294742581

You can contact our customer service for questions and complaints

by phone: +49 461 50 56 58 1 as well as by email at infonospamplease@nospampleasefeelplex.de
For inquiries you can also use the contact form on our website.

Legal Trademark & Copyright Notice

Feelplex undertakes to observe the copyrights of all graphics, audio documentation, video sequences and texts in all publications to use only created by him or to use non-copyrighted contents, or which are in the public domain, as well as any other type of copyright protected items and to countervail against misuse.

This website may contain images, text and sound recordings provided by the registered users, which can link to external websites. Feelplex is not responsible for any kind of publication presented by external websites, which you use at your own risk.


We reserve the copyright. The use, duplication and expressions of contents / information on www.feelplex.de, products / projects and inventions of BYTSCH Technology UG (limited liability) are only allowed with prior written consent. The copyright sign has to be printed in all copies in the following form: "Copyright © BYTSCH Technology". The use, duplication and printing of third-party information used in our shop may also be used only for the purpose of gathering information and only with their written consent and visible use of their copyright sign.

All logos and trademarks used or displayed on our website are only to be used in their original form. The use of these logos or trademarks in any kind of publication or publication requires the prior written consent of the creator or owner.

Contents of the Online Offering

Information (e.g. pictures, graphics, sound recordings, video sequences and texts) in our online shop are more general and non-binding nature.


Please pay attention to the following:

  • The images shown on this product page are not part of the product offering. They are intended solely for inspiration and to visually represent the moments captured in the audio recording – unless explicitly marked as part of the offer.
  • The images, story, and product title, including the location on the map to the sound recording, may differ from actual circumstances.
  • There are no special technical restrictions on the functionality of the downloadable content, except that the used device can play up to a maximum file size of 4GB.
  • The downloaded media content is played using playback software (media players) that support common audio formats such as .mp3 and .wav. The buyer/licensee is responsible for providing the necessary technical equipment for playing digital content.
  • The downloadable media contents offered on Feelplex are operating system independent.

Here you can download our current terms and conditions as a PDF file:

Home
Menu
0 Cart